Frequently Asked Questions
How do the tours work?
Upon booking a ShopWalk, you will receive a confirmation email about where to meet and when, along with
our contact information. On the date of the ShopWalk, we will meet at a specified location and we will go by foot from there.
What if I would like for me or my group to be picked up from my hotel or other location?
We can accommodate a limo or SUV upon your request. Please let us know upon booking and at an additional fee, transportation will be provided.
What if I am shopping for certain items?
If you are looking for certain things, please pass on this information before your ShopWalk. This will help us to comply with your request. If you are looking for something really specific, we suggest you consider the Hunter Gatherer Tour.
What if I need to cancel my reservation?
Please review our cancellation policy.
What if it's raining on the day of my tour?
Our shopping tours go ahead as planned, rain or shine. Sorry, but refunds are not available for rainy day or inclement weather cancellations.
Do ShopWalk guides accept tips?
Tips are not mandatory but your stylist will be happy to accept a tip if you feel that she provided you with exceptional service.
Do you have recommendations for other things to do in Chicago or places to stay? Contact us. We love to give recommendations!
PLEASE NOTE: We are occasionally able to accommodate same-day or next-day reservations; please call 773 255 7866 for more information